How Digital Security Shapes the Customer Experience

  • Workshop Date: 26/09/2025
  • Format: Half-day, in-person, Half-day, virtual
  • Audience: Customer Experience (CX) Professionals, Cybersecurity Leaders

Workshop Overview

This workshop explores the critical link between trust and customer loyalty, showing how secure customer journeys can be designed without sacrificing ease of use. Participants will learn to balance frictionless user experiences with strong security, prepare for crisis scenarios through clear communication, and build collaboration between customer experience and cybersecurity teams. By applying a risk-based approach to CX, the session highlights how organisations can align security with business priorities, fostering confidence, resilience, and lasting customer trust.

The workshop will cover the following:

  • The Link Between Trust and Customer Loyalty
  • Designing Secure Customer Journeys
  • Balancing Frictionless UX with Strong Security
  • Crisis Scenarios and Communication Readiness
  • Collaboration Between CX and Cybersecurity Teams
  • Risk-Based Approach to User Experience (UX)

Workshop Facilitators

Dr Jeanne Fredericks

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Grant Hughes

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Bernard Munyaradzi Chadenga

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Capacity:

To ensure a highly engaged session and meaningful networking opportunities, attendance is limited to 25 participants.

Registration:

This is a paid workshop. Please complete the form below, and we will email you the event details.